I need to answer some of the following questions:

  • What is the average amount of time taken to close a customer issue?
  • What is the average length of chat for a particular segment of the complaint? (For example: Kindle, delivery, etc can be different segments for Amazon)
  • Predicting the next possible complaint, and in which category.

I know this data would be highly varying from company to company. But, open data of any customer support team would do.

I think this need multiple datasets. If all of them are not possible to get, a subset would also do, which can answer atleast one or more of the questions.

1 Answer 1


Most open data these days is coming from governments and some non-profits... and I have not seen any data such as the ones you're asking for.

Somewhat related data may include 311 call requests, requests for assistance from police, and building code enforcement/complaint cases. In case it's helpful, I have included a few examples below:

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.