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I need to answer some of the following questions:

  • What is the average amount of time taken to close a customer issue?
  • What is the average length of chat for a particular segment of the complaint? (For example: Kindle, delivery, etc can be different segments for Amazon)
  • Predicting the next possible complaint, and in which category.

I know this data would be highly varying from company to company. But, open data of any customer support team would do.

I think this need multiple datasets. If all of them are not possible to get, a subset would also do, which can answer atleast one or more of the questions.

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Most open data these days is coming from governments and some non-profits... and I have not seen any data such as the ones you're asking for.

Somewhat related data may include 311 call requests, requests for assistance from police, and building code enforcement/complaint cases. In case it's helpful, I have included a few examples below:

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