I need to answer some of the following questions:
- What is the average amount of time taken to close a customer issue?
- What is the average length of chat for a particular segment of the complaint? (For example: Kindle, delivery, etc can be different segments for Amazon)
- Predicting the next possible complaint, and in which category.
I know this data would be highly varying from company to company. But, open data of any customer support team would do.
I think this need multiple datasets. If all of them are not possible to get, a subset would also do, which can answer atleast one or more of the questions.